NAVER WORKS Surpasses 350,000 Global Clients and Four Million Users
NAVER WORKS Surpasses 350,000 Global Clients and Four Million Users
NAVER WORKS Surpasses
350,000 Global Clients and Four Million Users
- NAVER Cloud’s business messaging platform service and accessibility functions upgraded based on clients’ feedback in recent updates
- The company has improved various services including internal communication features required for hybrid work models
2022-01-24
NAVER Cloud today announced that the number of domestic and overseas clients of its business messaging platform, NAVER WORKS, has surpassed 350,000. The number of platform users worldwide has exceeded four million.
NAVER WORKS client and user base grows; becomes preferred business messenger
NAVER WORKS (known as LINE WORKS in Japan) presented the latest report on its client and user base at its Japanese business conference, ‘2022 LINE WORKS Day’, on Jan. 19. The number of global clients surpassed 100,000 in 2020 and subsequently 250,000 in the third quarter of 2021, showing significant growth in a short period of time, and proceeded to exceed 350,000 in the fourth quarter of 2021 with over four million users.
NAVER WORKS has seen an increasing number of clients using communication tools such as video and group calls to enhance productivity. The report shows that the usage rate of video calls increased by 7.5 times YoY, while group call use increased by 25 times.
Increased hybrid work efficiency through recent updates which reflect user feedback
NAVER WORKS also released regular version 3.3 updates. The updates are based on feedback from active users of the platform, and the newly added features further enhance work efficiency in a hybrid work environment that requires smooth communication in various work settings.
For example, the ‘My Status’ feature offers up to 10 options so users can reflect their status in different working situations. Users can share their status with colleagues more effectively and set automatic replies to incoming emails for an indicated period. It is also possible to personalize a user’s status depending on the nature of work, such as ‘working from home’, ‘out-of-office’, and ‘on business trip’. Users working in the retail industry can customize their status to ‘in transit’ or ‘on delivery’.
Following input from users, NAVER WORKS has improved collaborative content management across integrated functions such as calendars, bulletin boards, and chat rooms for greater convenience. To help manage the risk of COVID-19 infections, the app now includes a ‘Health Status Self-Questionnaire’ to check on the health status of employees, as well as an ‘On-site Status Report’ template for a more convenient and simplified reports. Furthermore, a newly-added ‘Interpretation Meeting’ feature allows interpreters to participate in meetings between companies or branches located in different countries and provide simultaneous interpretation. The app’s ‘Automatic Response’ feature sends an automatic message when users receive direct messages during the set off hours.
“The v3.3 updates are part of NAVER Cloud and WORKS MOBILE's* continuous steps to fine-tune the communications platform's collaborative features for business users. The updates actively reflect client feedback and enhance the user experience by offering greater convenience,” said Yoon Chan-ho, director of the Communications & Collaborations department at NAVER Cloud. “This effort has led to the improvement of NAVER WORKS’ service for 350,000 global clients. We are committed to offering effective solutions to support hybrid work models that have become the new norm.”